![]() ![]() Use these questions and example answers to help you prepare for your help desk interview: 1. Related: 13 Common Technical Interview Questions (With Tips and Example Answers) Help desk interview questions with sample answers Would you be able to train new hires on help desk fundamentals? In what situation would you escalate a ticket? If a customer calls in saying they currently don't have internet access, how would you address the problem? If a customer calls in saying their computer fails to boot, how would you address the problem? How do you stay up-to-date with your IT skills and knowledge? What is the difference between SQL and NoSQL?Ĭan you explain a time when you addressed a problem far beyond expectations? How would you describe a technical solution to someone with either little or no experience? If a caller doesn't understand what you're explaining, how do you address it?Ĭan you explain the difference between help desk and service desk? Were you assigned to specific types of problems at your last job?Ĭonsider these more in-depth questions when preparing for your help desk interview: If the customer is dissatisfied with your service, what are your usual next steps?Ĭan you explain a time when you dealt with an angry caller? How did you handle it? How do you respond if you're unsure of the answer? What has been your worst experience in help desk roles? What has been your best experience in help desk roles? Have you worked in an information technology capacity before?Ĭan you explain a time when you dealt with a frustrated customer? How long have you been working in help desk roles? Use these questions to prepare answers relating to your experience and background: Related: Interview Question: "Tell Me About Yourself" (Tips and Example Answers) Questions about experience and background What do you find most rewarding about working in a help desk role? Where do you find motivation in a help desk role?Īre you good at solving problems over the phone?ĭo you keep up with any technology blogs or podcasts? How important are IT skills in a service desk role? How beneficial do you think a help desk is to a company? How important would you say customer service is? What brought you into working in help desk roles? General questions interviewers are likely to ask include: In this article, we provide common questions you'll likely be asked in an interview for a help desk position and sample answers to help you prepare for the interview. The role often requires both software and hardware knowledge to address issues that arise. ![]() They address technical issues as needed, providing high levels of customer service. Help desk personnel answer calls and emails relating to customer or client complaints. ![]()
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